Privacy Policy
Effective Date: October 14, 2026
EcomHub AI ("EcomHub AI," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website at https://ecomhub.ai, access our application at https://app.ecomhub.ai, or use our AI-powered ecommerce store creation services (collectively, the "Services").
By using our Services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Account Information
Name and email address
Login credentials or authentication information
Account preferences and settings
Subscription and token balance information
Information From Google and Apple Sign-In
If you choose to register or sign in using Google or Apple, we receive information authorized through that authentication service, which may include your name, email address, a unique account identifier, and basic profile information.
We use this information to authenticate you, create or access your account, and maintain account security.
We do not use Google or Apple sign-in information for advertising targeting or sell that information to third parties.
We do not request access to your Gmail messages, Google Drive files, contacts, or other unrelated Google account information merely to provide Google Sign-In.
Payment and Billing Information
Payments are processed through Stripe. We may receive and maintain payment-related details such as:
Stripe customer and subscription identifiers
Subscription plan and billing status
Purchase and transaction history
Payment confirmations, refunds, and disputes
Limited payment method details, such as card brand and last four digits
We do not intentionally collect or store full payment card numbers or card security codes on our own servers.
Store and Product Information
When using EcomHub AI, we may process:
Product links and publicly available product details
Product descriptions, images, prices, and variants
Store names, branding preferences, and design settings
AI-generated content and generated store assets
Shopify store information and installation settings
User edits, generation history, and related service activity
Technical and Usage Information
We may collect IP addresses, browser and device information, authentication logs, service usage records, error reports, and similar technical information necessary to operate, secure, and improve the Services.
2. How We Use Your Information
We use the information we collect to:
Create, authenticate, and maintain customer accounts
Generate and customize AI-powered ecommerce stores
Process customer-requested AI generations and regenerations
Connect to Shopify stores when authorized
Process payments and manage subscriptions through Stripe
Maintain token balances and transaction records
Deliver digital products and services
Provide technical assistance and customer support
Diagnose errors, prevent abuse, and protect our systems
Communicate about accounts, billing, security, and service updates
Comply with applicable legal obligations
We do not sell customer personal information.
3. AI Processing and Generated Content
EcomHub AI uses artificial intelligence and supporting technology providers to generate branding, logos, images, product descriptions, store layouts, and other ecommerce content.
To provide these features, information relevant to your requested generation may be transmitted to third-party AI service providers.
This may include product titles, descriptions, images, URLs, brand preferences, and generation instructions.
We use this information to fulfill your requests, troubleshoot generation failures, and improve the operation of our Services.
Third-party AI providers may process submitted information according to their applicable service agreements and privacy practices.
We do not guarantee that AI-generated content will be unique, accurate, or suitable for every commercial purpose. Customers should review generated content before publishing it.
4. Shopify Integrations
If you connect a Shopify store, EcomHub AI may access information and perform actions that you authorize through Shopify's permission system.
Depending on the permissions granted and features used, this may include accessing store information, managing products, uploading images, installing themes, and updating store content.
We use Shopify access credentials only to provide requested integrations and related account functionality.
You may disconnect your Shopify store through available account controls. Disconnecting an integration may not remove content previously installed in Shopify.
We may retain limited connection records when reasonably necessary for security, billing, recordkeeping, or legal compliance.
5. Payments, Subscriptions, and Tokens
EcomHub AI offers monthly subscriptions and one-time token purchases.
Stripe processes payments and provides related billing infrastructure. Stripe may collect payment and identity information directly under its own privacy policy.
We maintain records of token purchases, credits, deductions, subscription entitlements, and relevant account transactions.
These records help us accurately administer token balances, investigate billing issues, and prevent duplicate or unauthorized transactions.
6. Cookies and Similar Technologies
We may use cookies and similar technologies to:
Maintain login sessions
Authenticate users securely
Remember relevant account preferences
Protect against fraudulent or unauthorized activity
Monitor technical performance and troubleshoot errors
Essential cookies may be necessary for the Services to function.
If we introduce optional analytics, advertising, or tracking technologies, we will provide appropriate disclosures and choices where required by law.
7. How We Share Information
We may share information with service providers that help operate EcomHub AI, including:
Stripe for payment processing and subscription management
Google and Apple for authentication where selected
Shopify for customer-authorized ecommerce integrations
AI service providers for content and image generation
Hosting, database, infrastructure, and security providers
Customer support and email service providers
We share information as necessary to provide the relevant services, fulfill customer requests, and meet legal obligations.
We may also disclose information when legally required or when reasonably necessary to protect our rights, customers, or systems.
We do not sell personal information to advertisers or data brokers.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, maintain accounts, support transactions, comply with legal requirements, resolve disputes, and protect the security of our platform.
Different categories of information may be retained for different periods depending on their purpose and applicable law.
When information is no longer needed, we may delete or de-identify it, subject to legal and operational requirements.
9. Data Security
We use reasonable technical and organizational safeguards intended to protect information from unauthorized access, loss, misuse, and disclosure.
These safeguards may include encrypted connections, authentication controls, restricted access, and security monitoring.
However, no internet-based service or electronic storage system can guarantee absolute security.
Customers are responsible for maintaining secure account credentials and notifying us promptly if they suspect unauthorized account activity.
10. Your Privacy Rights
Depending on where you live, you may have rights to:
Request access to personal information we hold about you
Request corrections to inaccurate information
Request deletion of eligible personal information
Object to or limit certain processing activities
Receive a copy of certain personal information
Withdraw consent where processing relies on consent
These rights may be subject to applicable legal exceptions.
To submit a privacy request, contact us at support@ecomhub.ai.
We may need to verify your identity before processing certain requests.
11. Third-Party Websites and Services
Our Services may contain links to third-party websites, marketplaces, suppliers, and ecommerce platforms.
We are not responsible for the privacy practices, content, or security of third-party websites or services that we do not control.
We encourage users to review the privacy policies of third parties before sharing information with them.
12. Children's Privacy
EcomHub AI is intended for users aged 18 or older.
We do not knowingly collect personal information from children under 13.
If we become aware that personal information was collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
13. International Data Processing
Our Services may rely on providers that process or store information in the United States or other countries.
Where applicable, we take reasonable steps to address legal requirements relating to international transfers of personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our Services, legal requirements, or data practices.
When we make changes, we will update the effective date at the top of this page. If required by law, we will provide additional notice.
Continued use of the Services after an updated policy takes effect is subject to applicable law.
15. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact:
EcomHub AI
Email: support@ecomhub.ai
Website: https://ecomhub.ai